LOGIC Car Rental – FAQ

INJAZ Car Rental offers services to:

• Tourists
• UAE residents
• UAE nationals

To rent a car, individuals must provide the required documentation.

• UAE Residents: UAE Driver’s License. 
• Visitors (on visit/transit visa) from GCC Countries: A valid GCC Driver’s License.
• Visitors/Tourists from countries outside the GCC (on visit/transit): a Valid International Driver’s License.

Yes, we have a minimum rental period of 24 hours starting from the time of delivery.

For UAE Residents:

• Must be at least 23 years old.
• Must hold a valid UAE driving license that is at least six months old.

For Tourists:

• Must be at least 25 years old.

• Must hold a valid International Driving License.
• Additional required documents include:

• A copy of your Visa.
• A copy of your Passport.

If you have further questions or require assistance, please contact your local INJAZ Reservations Office for support or send mail to info@injazrent.ae

• Parking is generally readily available across the UAE.
• Be cautious of paid parking zones and ensure you pay the required fees to avoid fines.
• To conveniently manage parking payments in Abu Dhabi, Dubai, Sharjah, and Ajman, it is recommended to install the Prkn application.

If your rental car, such as a Toyota Yaris, experiences a breakdown or accident, follow these steps:

In Case of a Breakdown:

• Do not panic; INJAZ Car Rental provides 24/7 roadside assistance anywhere in the UAE.
• Contact our roadside assistance team immediately at +971-50-996-1569 or +971-50-237-8558.

In Case of an Accident:

1. Do Not Move the Vehicle:

• Leave the car at the accident site unless:
• There is minimal damage.
• The vehicle is causing a traffic obstruction.

1. Contact the Police:

Call the authorities immediately and remain with the vehicle until they arrive.

1. Obtain a Police Report:

• The customer must provide a police report to facilitate an insurance claim for the damage.

Replacement Vehicle:

If necessary, INJAZ Car Rental will provide a replacement vehicle for the duration of the rental agreement.

For any further assistance, reach out to us via our 24-hour toll-free numbers:

• +971-50-996-1569
• +971-50-237-8558

No, towing is strictly prohibited and is a violation of the rental agreement. It is not permitted under any circumstances.

Yes, an additional driver is allowed for a minimal fee.

• The additional driver must provide their passport and driving license during the rental process.

INJAZ Car Rental operates in Musaffah Abu Dhabi operated in Musaffah For assistance with bookings or inquiries, please contact our reservation office or send mail to info@injazrent.ae

No, all vehicles at INJAZ Car Rental, including 4-wheel drive vehicles, are intended for use on regularly maintained roads only.

• Off-road driving is strictly prohibited and considered a violation of the rental agreement.

Any customer with a valid UAE Driving License that is at least one year old is eligible to purchase Collision Damage Waiver (CDW).

No, we will not share your personal data with any third parties, unless you have provided explicit consent. The only exceptions are sharing with our affiliates and licensees for marketing purposes, as per your consent.

Yes, INJAZ Rent A Car offers baby seats based on your baby’s age. The following charges apply:

• Daily: AED 25
• Weekly: AED 120
• Monthly: AED 150

5%VAT will be added to the above charges.

INJAZ Rent A Car does not have an office at Abu Dhabi. However, customers can arrange for car delivery and pickup from the airport by following these steps:

• Book the car at least 5 days in advance.
• Delivery to the airport will be scheduled based on the customer's arrival date and time.
• Car pickup from the airport is also available at the scheduled time.

Additional charges:

• Delivery to the airport: AED 105
• Pickup from the airport: AED 105

If you decided to drop off the vehicle at a location other than what was initially agreed, then you might be required to pay a minimal fee against it. Kindly get in touch with your local INJAZ Rent A Car Reservation Office for more details.

Subject to availability, we do provide our delivery and pick-up of the vehicles in our car rental service to any location within the country.

Salik and Darb are electronic toll systems used in the United Arab Emirates, specifically in Dubai and Abu Dhabi, respectively. They both utilize RFID (Radio Frequency Identification) technology to automatically charge vehicles as they pass through toll gates on designated roads.

Salik (Dubai):

• What it is: Salik is Dubai's toll system that uses RFID technology. Vehicles are required to have a Salik tag, which is an RFID sticker placed on the windshield.
• How it works: When a vehicle passes through a Salik toll gate, the system automatically detects the tag and deducts the toll fee from the linked account or wallet. The current toll rate is 5 AED per crossing and rush hours is 7 AED per crossing.
• Locations: Salik is used on major roads in Dubai, such as Sheikh Zayed Road, Al Garhoud Bridge, and the Al Maktoum Bridge.

Darb (Abu Dhabi):

• What it is: Darb is the electronic toll system used in Abu Dhabi, which also relies on RFID technology.
• How it works: Like Salik, vehicles in Abu Dhabi are equipped with a Darb tag, which is linked to a Darb wallet for payment. The toll system charges 5 AED every time a vehicle crosses a toll point.
• Locations: Darb toll gates are located on key roads in Abu Dhabi, including areas around Sheikh Khalifa Street and the city's main highways.

How Payment Works:

• Vehicles must have a valid Salik tag (for Dubai) and a Darb Wallet (for Abu Dhabi).
• The system automatically detects the tag when the vehicle passes through the toll gate.
• A toll fee of 5 or 7 AED is deducted for each crossing.

By implementing such systems, both cities have been able to improve their road usage efficiency while offering a more convenient and modern experience for commuters.

INJAZ Car Rental's Fuel Policy ensures that customers return the rental vehicle with the same fuel level as when it was provided to them. Here's a detailed explanation of the policy:

1. Return Fuel Level:
   • When you receive the rented vehicle, it will have a specific fuel level (e.g., full tank or a certain level of fuel).
   • Upon returning the vehicle, you are expected to return it with the same fuel level as it was when you initially received it.
2. Charges for Low Fuel:
   • If the fuel level is considerably lower than when the vehicle was handed to you, INJAZ Car Rental will charge you to refill the fuel.
   • Additionally, there will be service charges applied for the refueling process.

This policy is common among car rental companies to ensure that vehicles are returned with enough fuel for the next customer and to avoid discrepancies or misunderstandings regarding fuel levels. It also helps maintain a fair rental experience for all customers.

To avoid extra charges, it's important to refuel the car or van before returning it to the rental agency.

INJAZ Rent A Car provides several types of insurance coverage for their rental vehicles. These options are designed to offer various levels of protection and cater to different needs of renters. Below are the key types of insurance INJAZ Rent A Car typically provides:

1. Comprehensive Insurance:

• What it covers: Comprehensive insurance is the standard coverage offered by INJAZ Rent A Car. It covers damages to the rental vehicle caused by accidents, both non-fault and fault accidents.
• Non-Fault Accidents: The tenant is not required to pay the excess insurance amount if they are not at fault and provide a police report.
• Fault Accidents: If the tenant is at fault, they will be required to pay an excess insurance amount, which is determined by the rental terms and the police report.

1. Full Insurance Coverage (Zero Excess):

• What it covers: Full insurance coverage waives the excess insurance for both faulty and non-faulty accidents, meaning the tenant does not have to pay any excess fees in the event of an accident, regardless of fault.
• Benefits:
  • No excess charges for both types of accidents (faulty and non-faulty).
  • Comprehensive protection, which provides greater peace of mind during the rental period.

1. Third-Party Liability Insurance:

• What it covers: This insurance is typically included in the rental cost and covers any damages or injuries caused to third parties (people or property) in the event of an accident where the renter is at fault.
• Scope: It does not cover the damage to the rented vehicle itself, but it protects the renter from financial liability for damages caused to others.

1. Theft Protection Insurance:

• What it covers: This type of insurance protects the renter in case the rented vehicle is stolen.
• Details: If the vehicle is stolen during the rental period, this insurance will help cover the cost of the vehicle, subject to the policy's terms and conditions. Usually, theft protection insurance comes with a deductible or excess amount.

1. Collision Damage Waiver (CDW):

• What it covers: The Collision Damage Waiver reduces the financial responsibility of the renter for any damages caused to the rental vehicle in the event of a collision.
• Details: While it reduces the excess, the renter may still need to pay a portion of the repair costs depending on the terms of the insurance.

1. Personal Accident Insurance (PAI):

• What it covers: PAI covers medical expenses for injuries sustained by the driver or passengers in the event of an accident.
• Details: This insurance helps cover emergency medical costs, hospitalization, and sometimes even death benefits, depending on the rental agreement.

Key Points:

• Comprehensive Insurance is standard, covering accidents, both at fault and not at fault, but with excess payments for at-fault accidents.
• Full Insurance Coverage (Zero Excess) is an upgrade, removing excess charges for both fault and non-fault accidents.
• Third-Party Liability, Theft Protection, Collision Damage Waiver, and Personal Accident Insurance provide additional layers of protection and can be added to the rental for more comprehensive coverage.

Renters can choose the level of insurance they feel is appropriate based on their needs and comfort with risk.